14-Day
Return Policy
Not satisfied with your order? You can return unused items within 14 days of delivery for a refund, in line with our return guidelines.
Thoughtful Returns
Returned items in good condition are donated or resold responsibly.
We work with recyclers to minimise waste whenever possible.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
To start a return, email us at Info@woofana.com with your order number.
Start your return by email
Email Info@woofana.com with your order number and reason for return.
How to Return an Item
Contact Us
Email Info@woofana.com with your order number within 14 days of receiving your order.
Ship It Back
We'll provide the return instructions once your request has been approved.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Get Refunded
Once we receive and inspect the item, we'll process your refund within 5–7 business days.
We Accept
- Unused items in original condition
- Items damaged during shipping
- Wrong items sent to you
- Defective or faulty products
We Cannot Accept
- Used or opened food / treats
- Items without original packaging
- Items returned after 14 days
- Used grooming items
Questions about a return? Email Info@woofana.com and we'll be happy to help.